Service Center

/ Zhongneng

Pre-sales service

1. Technical customization services, providing professional technical consulting services.

2. Adjust the design scheme according to customer needs and carry out detailed design of functional structure and other aspects.

3. Introduce the production process and product effect of various materials to customers in detail.

In sales service

1. Carefully review the contract, in strict accordance with the material, size and other process requirements for production.

2. Execute the production plan according to the contract requirements, and promptly investigate and implement potential specific changes.

3. Regularly monitor the production progress and report the project progress to you in time.

4. Actively cooperate with customer requirements in the production process, do a good job in every process from the perspective of technology and humanity, and provide timely and meticulous service throughout the process.

5. Repair, return or replace any damaged product during the entire transportation process.

After-sales service

Companies adhering to the "customer first" concept, the opening of a 24-hour service hotline to ensure 24-hour service.

When users have quality problems during use, the company will designate professionals to analyze and solve them to ensure normal use by users.

If product quality problems (non-human factors) occur during the warranty period, the company is responsible for maintenance and replacement, and provides free maintenance services.

Customer service hotline: 0576-84728999